Our approach to safety
Whether it’s a worldwide pandemic or a sprained ankle, a missed flight or confusing medical paperwork, we’ve seen it all. So, whatever happens, we’re ready and here for you.
Flexible travel policies
-
Peace of Mind Policies
Plans can change due to unforeseen circumstances. EF automatically includes an exclusive Peace of Mind Program that allows groups to change travel dates or itineraries for any reason, including terrorism or other world events.
More about this policy -
COVID Care Promise
Our EF COVID Care Promise is provided to all groups. EF will provide or arrange for assistance, consistent with local requirements, at no additional expense to the travelers if travelers become sick with COVID or have to quarantine.
More about this policy -
Global Travel Protection Plans
Travelers can enroll in one of the Global Travel Protection plans, which provide pre-departure and on-program benefits for circumstances that occur on an individualized basis, including cancellation for any reason.
More about this policy -
Worry-free flexible enrollment
New travelers who enroll at least 120 days prior to departure can cancel for any reason up to 30 days after enrollment for a full refund of 100% of the money paid to EF. Read our full policy for eligibility details.
More about this policy

Rescheduling travel as a group
- Any group originally scheduled to travel on a program in 2020 or 2021 that wishes to embark on the same itinerary at a later date can do so with no additional rebooking fees
- As soon as your Group Leader selects a new date for your program, we’ll move all travelers to the new date—there is nothing you need to do
- All details from the original program—optional extensions, Global Travel Protection Plan, rooming, upgrades, etc.—and money paid will be transferred into the new account
Rescheduling as an individual
We recognize that it might be difficult for some travelers to reschedule their program right now. Any individual traveler who is unable to travel with their group’s rescheduled program can receive a COVID-19 Future Travel Voucher. Our vouchers provide a ton of flexibility: You can redeem them for all sorts of programs offered through EF’s wide variety of products. They’re also in the amount of all the money you paid towards your program—including non-refundable fees. And you have until September 30, 2025 to use them.