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Login Help

Having trouble? See below for answers to our most frequently asked login questions.

If you still need assistance, please contact Traveler Support at 877-485-4184. We’ll be happy to help you.

Which email address should I log in with? 
For travelers over 18 years old, sign in using the email address you provided upon enrollment. For Group Leaders, use the email address you provided to your Program Consultant. For travelers under age 18 at time of enrollment, use your primary contact’s email address. This is usually a parent or guardian.

How can I reset my password? 
Request a password reset here. Enter your email address, and we’ll send you a link to reset your account password. Note: the password reset link may only be used once and expires one hour after being sent. Upon resetting your password, you may need to clear your browser history before logging in with the new information, as your browser may be storing your old login credentials and preventing you from logging in successfully. Alternatively, you can try logging in using an incognito window in Chrome.

I didn’t receive a password reset email.
We’re sorry! If you haven’t received the email you requested, call Traveler Support at 877-485-4184, and we’ll help you get it sorted out.

I’m under 18. How can I access my account? 
You can log in using your parent or guardian’s email and password once they’ve activated their account. In some cases, we may be able to create accounts for minors. Please call Traveler Support at 877-485-4184 for more information.

Can I link multiple accounts from the same household? 
Yes! If you’re not prompted to link accounts from your household when you sign in, just give us a call at 877-485-4184.

I just reset my password, but now it says my password is incorrect.
Please close your browser and try to log in again using a new window. 

I no longer use the email address that I signed up with. How can I update my login email? 
You can update your email by logging in using the email address we have on file. Once logged in, access My Profile. Under Login Details, you may update the email address used for login.

I want to reset my password, but the website is asking for my old password, and I don’t know it.
Log out of your account first, and then access our Login Help page. We’ll send you an email with a link to reset your password.